Returns & Exchanges Criteria For In stock Purchases:
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All goods must be returned within 14 days after the delivered date of shipment in the original condition they were received.
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Any goods returned outside the original condition will be reviewed by us to determine whether it is eligible for a partial refund, full refund or exchange as outlined in this section. A refund or exchange will not be provided for non-faulty products returned in a used condition or that have been tampered with.
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Used condition and tampering includes but is not limited to: hair extensions that have
1. been cut
2. been colored, dyed, or permed
3. had heat applied for straightening or curling
4. that have any damage inflicted as a result of tampering including traces of scents such as cigarette smoke or perfume.
5. extensions that have been removed from the original packaging. While we appreciate any assurance they have not been used, these are hygienic goods and cannot be accepted back under such conditions. Under the rules of distance selling, hair extensions are considered "for the supply of goods made to the consumer’s
specifications or personalized or which because of their nature cannot be returned or are liable to deteriorate or expire rapidly;". We fully support and enforce this legislation when it comes to items removed from their packaging.
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Goods are not considered faulty if their condition deteriorates due to poor hair management or poor application of extensions.
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If goods have been damaged in transit that can not be exchanged.
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The buyer is responsible for all postage costs when returning items to us for refund or exchange of non-faulty items. All items are dispatched from and must be returned to the address on the back of your package. Once the goods are returned to our premises you will receive either the refund or exchange as we have agreed and reimbursement of the type of postage costs to our business.
We will not accept liability for products delayed, lost, or damaged during transit returned by you. We advise insuring all items returned to us and sending returns via recorded delivery. This service provides a tracking number should any delivery dispute arise. If a tracking number shows delivery of an item but our offices haven't received it, we reserve the right to contact DHL (or other couriers) to confirm the exact delivery address used. If the address is different to the one directed by Babbar Export & Import, no refund or exchange shall be given.
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All refunds will be actioned to the original payment method provided unless otherwise agreed between you and Babbar Export & Import.
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If a refund occurs after an exchange the cost of posting out the exchanged items will be deducted from your refund total.
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Any item returned that is determined to have been tampered or used will be offered to be returned to the customer. This return is at the customer's expense.
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All returns must be received within 14 days after the delivered date of shipment and notify us you would like an exchange or refund. It is up to the discretion of the directors to allow returns outside of this time.
